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Privacy Policy

Odessa4u is an online travel company that helps people around the world plan, book and experience the perfect vacation. Our website, mobile properties, and related applications (collectively, our “Website”) are part of the Odessa4u group of companies, which is owned and operated by Travel Eastern Europe LTD.

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services. Please read this Policy carefully to learn about our privacy practices. By visiting Odessa4u’s website, www.odessa4u.com, or using an Odessa4u application (an “Application” or “App”) on a mobile phone, tablet, or similar device (a “Device”) or in connection with other sites or services, you are accepting the practices described herein.

What information we collect from you

In General

We collect, store and use different kinds of information about you. This may include personal information that can identify you, including your first and last name, telephone number, postal and email addresses, user name and password, and billing information (such as your payment  details). We may also request information about your travel plans, style, and preferences. You can choose not to provide information to us but, in general, some information about you is required in order for you to receive relevant offerings from Odessa4u and its partners and enjoy other benefits of being a member. For example, only members are able to post travel reviews, participate in discussion forums, email Odessa4u content to themselves and others and access members-only newsletters and travel planning content. In addition, some information is also required in order for you to ask us a question or initiate other transactions on our site.

Information About Others

You will have the opportunity to provide contact and travel-related information for other people through our Website. If you make a reservation for someone else through Odessa4u, you will need to submit that individual’s personal information. You must obtain the consent of other individuals prior to providing us with their personal information, as any access to view or modify their information will be available only through your registration information.

Information from Other Sources

We also may periodically obtain information about you from affiliated entities, business partners and other independent third-party sources. For example, if you visit Odessa4u by “clicking through” from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our Website or before coming to our Website, we may collect information such as your user name, password, and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our Website in accordance with the practices outlined in this section and Policy.

We have partnered with Facebook to provide personalized content on Odessa4u for members of Facebook. If you are logged into Facebook, Odessa4u will be personalized for you when you visit the Website, even if you are a first-time user of our Website. For example, we will show you reviews that your Facebook friends have posted on Odessa4u and places they have visited. In order to provide you with this personalized content, Facebook provides us with information that you have chosen to make available pursuant to your Facebook privacy settings. That information may include your name, profile picture, gender, friend lists and any other information you have chosen to make available.

If you decide to turn off personalization, you can do so by editing your app settings on Facebook. Please note that if you have Facebook friends who are using Odessa4u, they may also have shared information about you with us through Facebook. If you wish to prevent that sharing, you can do so by editing your Facebook privacy settings.

Automatic Information

We automatically collect some information from your computer or Device when you visit the Website. For example, we will collect session data, including your IP address, web browser software, and referring website. We also may collect information about your online activity, such as content viewed, pages visited, searches and/or reservations facilitated or made. One of our goals in collecting this information is to help us understand the interests and preferences of users and customize the user experience as well as to create audience segments (dividing users into groups based on criteria such as website usage and demographics).

Payment Information

If you make travel reservations with third-party suppliers facilitated by Odessa4u, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely transmit this information to the supplier of the travel reservation to complete the transaction. Please note that the supplier processes your payment, not Odessa4u, unless otherwise specified. You agree to review and be bound by the supplier’s policies and procedures before making a reservation through Odessa4u.

Location Information and Other Information from Devices

When you use an Application on a Device, we will collect and use information about you in generally similar ways and for similar purposes as when you use the Website. In addition, we may collect information about your location if you have instructed your Device to send such information to the Application via the privacy settings on that Device, or if you have uploaded photos tagged with location information. We may use the location information collected and/or share the information collected to third parties, in order to provide you with relevant content and contextual advertising. For example, we may use your location to show you reviews of hotels, restaurants or things to do near you when you are traveling.

You can prevent the collection of geo-location information and update your choices by changing the privacy settings of your Device at any time. Please note that turning off location sharing may affect certain features of our Application. If you have any questions about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.

Cookies and Other Web Technologies

Cookies are small data text files that can be stored on your computer’s hard drive, on your Device (if your web browser permits), in emails we send you and/or on our web pages. Our Website uses cookies for the following general purposes:

  • To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to leave your details on our Website each time you visit. We also may record your password in a cookie. Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes.
  • To help us, and other third parties we work with, customize the content, experience, and advertisements provided to you on our Website and on other third party websites across the Internet. For example, when you access a web page, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. See Display of Advertising/Your Choices for more information about our online advertising practices and your choices.
  • To help measure and research the effectiveness of features and offerings, advertisements, and email communications (by determining which emails you open and act upon).

The Help portion of the toolbar on most browsers should tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable most types of cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our Website.

Our sites also may use web beacons (also known as clear gifs, pixel tags or web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a website page. We use web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.

Display of Advertising/Your Choices

Data collected to serve you with relevant advertising

We are committed to providing you with relevant content and information across our sites. To do this, we may collect information about your travel-related searches and other site activities, such as whether you are looking for airline flights or hotels, and use this information to serve you with ads on our sites or elsewhere online that match your apparent interests. Data collected by, or provided to, business partners and ad networks to serve you with relevant advertising

Many of the advertisements you see on our Website are served by Odessa4u or its service providers. But we may also (1) share personal information about you to third parties directly and/or (2) allow third parties to collect information about your online activities through, for example, cookies and other technologies. These third parties include (1) business partners, who collect or receive information from us directly or when you view or interact with one of their advertisements on our sites or elsewhere on the Internet, and (2) advertising networks, who collect or receive information about your interests from us directly or when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your apparent interests.

Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.

How we use your information

Odessa4u uses the information we collect about you for the following general purposes: for registration and to manage your details, including to allow you access to and use of our Website; to communicate with you in general, including to provide information about Odessa4u and invitations from the Odessa4u community; to enable us to publish your reviews, forum posts, and other content to the Odessa4u community; to facilitate your booking of travel reservations; to respond to your questions and comments; to measure interest in and improve upon our products, services, and Website; to notify you about special offers and products or services available from us or our partners that may be of interest to you; to otherwise customize your experience, including customizing the ads shown to you; to solicit information from you, including through surveys; to resolve disputes or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

If you have signed up as the owner or manager of a vacation rental, or listed your vacation rental property in our Destination Resources section, we will send you email messages at the email address you provide to us.

Please review “Your choices with respect to the collection and use of your information” below.

With whom we share your information

Odessa4u may share your information with the following entities:

  • Suppliers, including but not limited to hotel, airline, cruise, car rental, or activity providers, or vacation rental managers or owners who fulfil your travel reservations. Throughout our Website, all products and services provided by third-party suppliers are described as such. Information that we share with suppliers to facilitate reservations will be treated according to applicable suppliers’ privacy policies, except for payment information. We share payment information only when it is necessary for travel reservations facilitated through or made on Odessa4u, and we restrict suppliers’ use of payment information for these purposes. We encourage you to review the privacy policies, terms of use, and other policies of any travel supplier whose products and services you may purchase through Odessa4u. Please note that these suppliers also may contact you as necessary to obtain additional information about you or your travel plans, to facilitate your travel reservations, or for other purposes consistent with the practices described in their privacy policies and terms of use.
  • Third-party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, and fraud prevention. For example, our Website uses certain Google analytics and other services and certain pages use the Google Client ID API, which allows users to log in with their Google account information.  We may also authorize third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our Website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
  • Business partners with whom we may offer products or services. You can tell when a third party is involved in a product or service you have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
  • Other third parties (including information brokers). We may share audience segments (comprising unique identifiers) and other information with third parties that use that information for tailored advertising to you.
  • Referring Websites. If you were referred to Odessa4u from another website, we may share your information, such as your name, email address, mailing address, telephone number and travel preferences, with that referring website. We have not placed limitations on the referring websites’ use of personal information and we encourage you to review the privacy policies of any website that referred you to Odessa4u.
  • Social Media Sites. Through our Website, you can choose to access certain third party social media websites (such as Facebook).  When you do so, you are sharing information with those sites, and the information you share will be governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
  • Companies within our corporate family. We may share your personal information among the Odessa4u group of companies, including our parent company and domestic and international corporate affiliate companies and websites. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that these companies, and corporate affiliates and websites have access to your information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.

We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:

  • To comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
  • To investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Odessa4u, our customers, or others; and in connection with our Terms of Use and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

You will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

 

How we protect your information

We want you to feel confident about using Odessa4u, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Children’s privacy

Odessa4u is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.

External links

If any part of the Website links you to other websites, those external websites do not operate under this Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

Odessa4u may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the bottom of this page, and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version.

How you can contact us

If you have questions about this Privacy Policy, please contact us at:

Travel Eastern Europe LTD

21 Sage Close, Beds, Biggleswade, England,

SG18 8WH

Please be aware that calls to and from Odessa4u may be recorded.  We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff.  We will retain the call recordings for as long as reasonably necessary to perform such activities and then delete them.  Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

©2019 Travel Eastern Europe LTD. All rights reserved.

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